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How We Protect Your Privacy on ruangqq login

When you open an account with us, your personal information — name, payment details, account activity — stays encrypted and secure.

Encrypted account accessDANA, OVO, GoPay and QRIS securityClear data retention rules
Explore the Lobby Read FAQ
ruangqq login How We Protect Your Privacy on ruangqq login
REACH OUR TEAM

Contact ruangqq login for Privacy Questions

Email Support Send privacy inquiries to our compliance team at [email protected]. Requests are answered within 24 business hours. Include your account ID and describe what data you'd like to access or remove.
In-Account Messages Open your account on the lobby page, navigate to the settings menu, and select 'Privacy & Data'. Send a message directly to our data team from there. Responses arrive within 12 hours on business days.
Live Chat — 09:00 to 23:00 (Jakarta Time) Players in Yogyakarta and Jakarta can reach our privacy specialists via live chat during these hours. They can start a data request, explain your concern, and receive immediate guidance on next steps.
DATA & SECURITY PRACTICES

How We Handle Your Information Daily

Account Encryption

Every login session uses 256-bit SSL encryption. Your password is hashed and never stored in plain text. When you deposit via DANA, OVO, GoPay or QRIS, the transaction route is encrypted end-to-end before reaching our payment processor.

Cookie & Tracking Rules

We use session cookies to remember your lobby preferences and detect unusual login attempts. You can disable non-essential cookies in your browser settings without losing access. We do not use cookies to track you across other websites.

Data Retention Schedule

Account registration data is kept as long as your account is active. Payment transaction records for DANA, OVO, GoPay and QRIS are stored for seven years per Indonesian financial regulations. Deleted account data is purged after 90 days.

Identity Verification

When you request a withdrawal, we verify your ID document once. That scanned file is encrypted separately from your account profile and deleted 60 days after verification completes. We never share it with external parties.

Staff Access Controls

Only our compliance and finance teams can view your personal data, and only when handling a withdrawal or investigating fraud. All access is logged. Customer service staff see only your username and account balance, not your payment methods or ID details.

Your Right to Request Changes

You can update your email, phone number or registered address from the account settings page anytime. To request a full data export or deletion where local law permits, contact our team via email or in-account message with your account ID.

Your Privacy Questions Answered

We collect your full name, date of birth, email address, phone number, and identification document type and number for verification. During your first withdrawal, we confirm your banking details tied to DANA, OVO, GoPay or QRIS. We do not store your full payment credentials; we receive only transaction confirmation from the payment processor.

Transaction records are retained for seven years in compliance with Indonesian financial regulations. This allows us to support withdrawal disputes and fraud investigations. After seven years, these records are securely deleted. Your account profile remains as long as your account is active.

Yes. You can request account closure and data deletion by contacting our compliance team at [email protected] or via your in-account message centre. We will delete personal data within 90 days where local law permits. Payment transaction records required by law are retained for the full retention period.

No. We do not sell, rent, or trade your personal information to third parties. We share data only when required by Indonesian law, to complete a transaction you initiated, or to prevent fraud. Our payment processors (DANA, OVO, GoPay, QRIS operators) receive only the minimum data needed to process your deposit or withdrawal.

Your password is encrypted and hashed the moment you create it; we never see it in plain text. Every login session uses 256-bit SSL encryption. If you suspect unauthorised access, change your password immediately or contact our live chat team (09:00–23:00 Jakarta time) to freeze your account pending investigation.

Your account data remains encrypted and secure even if inactive. We do not delete or share inactive accounts. If you want to return, your balance and settings are exactly as you left them. If you wish to close the account due to inactivity, submit a closure request to our compliance team.

Yes. Email [email protected] with your account ID and request a full data export. Include your preferred file format (PDF or CSV). We will compile your account profile, deposit history, and transaction records and send them within 10 business days where local law permits.

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